Company Overview
Trefethen Family Vineyards is a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley. For over fifty years, we have been crafting distinguished estate grown wines that express the unique spirit of our land, vines, and people. Our core values include family, respect, sustainability, authenticity, learning and joy! With loyal customers around the country and the world, and a dedicated team of employees handling every aspect of the operation, from the soil to the table, our business is thriving.

Direct Sales Coordinator
Trefethen Family Vineyards is looking for the right individual for an important position on our Sales Operations team. Under the supervision of the Direct Sales Administrator, this position is responsible for the accurate processing of a high volume of orders and delivering the highest level of customer service to our longtime club members and other clients. The Direct Sales Coordinator is expected to be energetic, detail oriented, organized and a natural salesperson. If you share our passion for excellent customer service, have a positive attitude, and a desire to keep learning, this could be the right opportunity for you.

Essential Functions
•  Process Direct Sales wine orders for wine club, e-commerce and tasting room sub-channels
•  Ensure timely and accurate order fulfillment, track shipments and resolve issues as they arise
•  Deliver superlative customer service via telephone, e-mail and text
•  Update credit card and other client data in our customer database
•  Actively promote, manage and retain wine club memberships
•  Effectively share our brand story and sell our wines to existing and prospective customers
•  Create and update inventory counts and various sales reports
•  Work collaboratively with other team members
•  Perform other duties as assigned

Job Requirements
•  Experience in sales and customer service in the wine industry; Forbes familiarity highly desired
•  Effective and courteous communication skills with diverse client groups via email, phone and text
•  Proficient computer skills including familiarity with Microsoft suite (Word, Excel, Teams, Outlook and Sharepoint)
•  Experience with winery POS and text platforms (such as Commerce7 and RedChirp) and Avalara
•  Organized and detail oriented
•  Enjoy working in a team environment and open to performing various duties as assigned
•  Ability to handle frequently changing priorities with enthusiasm and a calm demeanor
•  Passion for wine and customer service
•  Professional appearance and demeanor
•  Typical work schedule of 8:30am-5:00pm (M-F) with occasional overtime

Working Conditions
Work is performed within a general office environment, with standard office equipment available. Work is sedentary in nature but may require standing and walking for up to 30% of the time.
The nature of this position requires one to be on the phone and at a computer several hours of most days.

Physical Requirements
•  Operate a desktop computer using keyboard and mouse, employing repetitive arm and wrist motions
•  Manual dexterity sufficient to reach/handle items and work with the fingers
•  Specific vision abilities require close and distance vision
•  Sit for long periods of time
•  Occasionally lift and/or move objects weighing up to 46 pounds
•  Occasionally bend, stoop, reach, kneel, crouch, or climb stairs

Job Type: Full-time, Non-Exempt

Pay Transparency Disclosure: The base pay scale offered for this position is $25.00-$30.00/hour. This salary range represents what we reasonably expect to pay for this position. However, the actual pay rate will depend upon job-related factors such as overall qualifications, skills, experience, education, etc. The Company reserves the right to modify the range at any time.