SUMMARY: The Tasting Room Associate will promote the sale of wine and merchandise in the tasting room and assist with hospitality special events.

Silver Oak & Twomey Cellars has a mandatory vaccination policy, which requires all of our employees to be fully vaccinated against COVID-19, unless they have a medical or religious exemption approved by the company.

DUTIES AND RESPONSIBILITIES:
Tasting Room Sales
•  Promptly greets all visitors to the winery and pours wines for tasting.
•  Delivers a transformational experience for each and every customer, internal and external.
•  Presents and positions Silver Oak and Twomey wines and merchandise to our customers.
•  Describes wines, winemaking techniques, and winery history of Silver Oak & Twomey; answers visitor’s questions about wines.
•  Conducts guided tours as needed.
•  Operates POS, handles credit card sales, treats customers in a courteous manner.
•  Capable of Opening and Closing duties related to the winery and tasting room.
•  Follows company schedule for special promotions and sales and release of wines.
•  Monitors merchandise displays and overall appearance and cleanliness of retail area, including stocking of wine and retail items as needed.
•  Performs daily and monthly inventory counts for wine and merchandise.
•  Provides general tourist information.
•  Represents winery at outside functions as needed.
•  Performs other duties as assigned by manager.


QUALIFICATIONS:
•  At least two years of retail experience is desirable or equivalent combination of education and experience.
•  Knowledge of wines and wine production preferred.
•  Commitment to excellence and high standards.
•  Excellent written and oral communication skills.
•  Excellent presentation skills.
•  Strong organizational, problem-solving, and analytical skills.
•  Ability to manage priorities and workflow.
•  Ability to maintain a professional appearance and demeanor, according to company policy.
•  Computer literacy.
•  Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
•  Excellent customer service skills.
•  Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
•  Ability to understand and follow written and verbal instructions.
•  Required to work on weekends and holidays.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
•  Perform some repetitive motion activities
•  Stand for long periods of time
•  Lift 40 lbs.
•  Coordinate multiple tasks simultaneously

WORK ENVIRONMENT:
•  Work is mainly performed in a tasting room inside a winery/cellar. The individual is occasionally exposed to cellar temperatures that are cool and fumes or airborne particles relative to normal cellar processes.
•  Work is often performed outdoors (vineyard tours and patio tastings).
•  Understand and respond to a diverse population.
•  Busy and distractive open work atmosphere.

The above reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.