Company Description:
We are a boutique wine shop in Harlem, specialized in small wineries. We are looking to employ a wine specialist who is self-motivated, positive, knowledgeable, and passionate about wine. If this sounds like you, we encourage you to apply!
Job Summary:
The wine specialist is responsible for the day-to-day store operations, creating a memorable wine and customer service experience, promoting wine sales and providing wine education to customers.
***NOTE: We are currently hiring for WEEKENDS ONLY. Weekend availability is a MUST.***
General Responsibilities
Customer Experience:
• Provide excellent customer service in all areas: welcome guests, educate and present the wine selection and elevated experiences.
• Set and maintain exemplary customer service standards and seek continuous improvement of the visitor experience.
• Create and execute an exclusive experience for each customer: confidently and knowledgeably speak to wines, varietals, winemaking/viticulture practices, growing areas, winery and history.
• Promote the sale of wine and non-wine products sold.
• Maintain, update and expand knowledge of the winery, viticulture, enology by participating in educational trainings and tastings.
Store Operations:
• Manage cash handling, including cash drawer reconciliations, bank deposits and change orders.
• Maintain the overall appearance of the sales floor.
• Learn POS systems and manage transactions.
• Possess a high level of integrity for performing sales transactions.
• Troubleshoot POS system issues when required; support sales by successfully operating the POS system, ringing sales, placing shipping orders, opening and reconciling cash drawers accurately.
• Resolve customer or staff complaints promptly, seeking positive outcomes.
• Stock supplies and maintain displays in retail areas.
Qualifications:
• Must be 21 years of age.
• 6 months experience.
• Must be available to work extended hours including evenings, weekends, and holidays.
• Enthusiasm for wine and interest in expanding expertise.
• Service driven, with superior customer service, organizational and interpersonal skills.
• Friendly, positive and professional disposition when dealing with guests, vendors and team members.
• Be a team player, working with other sales associates.
• Strong attention to detail and proactivity. Ability to multi-task, follow-up and work in a fast pace environment.
• Capability to work independently with minimal direct supervision.
• Demonstrated reliability, punctuality, and adherence to all safety regulations and operating procedures.
Physical Demands:
• Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies.
• Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks.
• Ability to stand for long periods of time.
Compensation:
• Competitive compensation wage.
• Employee discount.
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